Support
Chat with our AI assistant or contact us on Telegram
AI Assistant Online
Hi! I'm Satoshistan's AI assistant. How can I help you today? You can ask about deposits, withdrawals, trading, P2P, or OTC.
Frequently Asked Questions
How do I deposit USDT?
Go to Wallet > Deposit, select USDT (TRC-20), and send to your deposit address. Deposits usually confirm within 1-2 minutes.
What are the trading fees?
Exchange fee is 1.5%, P2P escrow fee is 0.5%, OTC fee is 2%. Premium accounts get reduced fees.
How long do withdrawals take?
USDT withdrawals on TRC-20 typically take 1-5 minutes. BTC and ETH may take longer depending on network congestion.
Is KYC required?
KYC is optional for small trades. For amounts above 1,000 USD equivalent, KYC may be required.